Accessibility Statement — Business Waste Removal Swiss Cottage

This accessibility statement explains how Business Waste Removal Swiss Cottage approaches inclusive service delivery for local companies and organisations. It sets out our commitment to meeting the needs of people with disabilities and to aligning our web and service delivery with WCAG 2.1 AA compliance. We aim to ensure that information about our business waste collection and commercial waste removal in Swiss Cottage is perceivable, operable, understandable and robust.

Our accessibility efforts cover both digital channels and the operational delivery of waste services across the Swiss Cottage area. We use semantic HTML and accessible content patterns to support assistive technologies and provide clear service information for small and large enterprises needing business waste collection in Swiss Cottage. Where possible, we provide multiple ways to access the same information to suit different needs.

We consider accessibility across the full customer journey for commercial waste removal Swiss Cottage clients, including booking, on-site interactions and published documentation. Physical access for site visits and collections, safe route planning and clear labels on bins and containers are part of our operational accessibility work. Our teams receive training in inclusive communication and safe handling to support customers with additional needs.

To support digital accessibility we implement the following measures and best practices:

• Use of WCAG 2.1 AA success criteria where feasible, including contrast, keyboard operability and clear focus indicators.
• Semantic markup, descriptive headings and ARIA roles to aid screen-reader support and navigation.
• Captions and transcripts for audio or video materials, and provision of alternative text for images.
• Clear, plain-language content and consistent navigation to help users understand waste removal processes.

We prioritise screen-reader support and keyboard navigation so that customers who rely on assistive technologies can access service schedules, pricing information and safety guidance. Our web content is tested with common screen readers and keyboard-only interaction to identify and resolve barriers. We also monitor contrast ratios and font scaling to accommodate low vision users.

There are instances where full compliance may not yet be achieved across every asset and document. We keep a public accessibility log of planned improvements and timescales, and we continually update our platform and operational procedures to better serve businesses seeking business waste disposal Swiss Cottage services.

How to request support or alternative formats: if you need information in another format — for example large print, audio recording, or a translated version of service documentation — please let us know using the contact channels listed publicly. When you make an accessibility request we will confirm receipt and agree next steps. Our goal is to provide reasonable adjustments for business clients and to respond in a timely manner.

We aim to respond promptly to accessibility requests and to resolve issues as quickly as possible. Typical actions include providing documents in accessible formats, arranging a pre-collection site visit, assigning a point of contact for a specific commercial waste removal Swiss Cottage contract, or adapting communications to meet a particular need. We document each request and strive for continuous improvement.

Commitment and review: Business Waste Removal Swiss Cottage is committed to removing barriers to access and to maintaining a programme of review and user testing. We regularly audit content and operational procedures, involve people with lived experience in testing, and update training for staff. If you encounter an accessibility barrier or have suggestions, please use our publicly available contact methods to make a request; we treat accessibility as an ongoing priority and value inclusive service for all local businesses.